Customer Care

Our Approach to Customer Care

Hospitality is in our nature, so we will always make you feel welcome, cared for and cared about. You are just as valued when visiting our website as you are in person, so our ideal is also to provide a welcoming experience online. We strive to continuously improve our online customer relationship management in order to provide the best possible customer care, and we abide by professional ethics to ensure our services are provided with sincerity, genuine interest in your individual requirements and the desire to meet and exceed your expectations.

Corporates

At the Montcalm London Marble Arch, we care about offering our guests great value, striving to offer you the best possible rate depending on your budget and any specific requirements. Please contact us on corporates@montcalm.co.uk for more information.

Reservations made easy

We provide a personalized service seven days a week and trust that you will find making a reservation with us simple and straightforward. If you would like to talk to one of customer reservation agents, we're ready to help 24 hours a day, 7 days a week on +44 (0) 20 7479 2233 or reservations@montcalm.co.uk

V.A.T (TAX)

The prices we charge for accommodation are subject to Value Added Tax (VAT) at 20%, which is a government tax and must be paid.

For more information, please contact us on: +44 (0) 20 7479 2233 or reservations@montcalm.co.uk

Our Performance Standards

You will receive instant confirmation of your reservation, however if you have any further questions we will always endeavour to address any query within 24 hours.

Feedback

We value your feedback and always take it into account in improving or enhancing our service to you. We are extremely grateful when you take the time to leave comments or suggestions on the in-room comment card, and all completed cards are entered in a prize draw.

Thank you

May we take this opportunity to thank you for your time in reading our Customer Care Portfolio. We look forward to welcoming you in person and wish you a wonderful stay in London.

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